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1. What information do we gather?

As a referrer or client who has been referred to Manna you will be asked to provide us with personal information such as your name, address, telephone number and email address when you contact us or are referred to us.

This information is collected for internal administrative purposes only and will only be passed to another organisation in exceptional circumstances, such as a safeguarding concern.

2. Confidentiality

Manna will treat your data with the strictest confidence and have put in place both physical and online measures to maintain its security. This confidence will be maintained, with the exception of any safeguarding issues where a significant risk of serious harm has been identified against you or someone else. In this instance, we may have to pass on relevant data to third parties such as the emergency services.

3. Donation details

Manna will hold individual’s banking details in the case of standing orders and Gift Aid registration. This enables us to monitor our income. Banking details around one-off gifts, or donations will also be kept on record.  In both instances we will also use your details to send you an acknowledgement of your donation.

4. How do we use your information?

We use your personal data to allow us to do several things.

a) It allows us to keep you up to date with the relevant work of Manna.

b) Having your data benefits Manna financially as we can claim gift aid (an extra 25%) on some donations/gifts.

c) It allows us to keep track of your wishes and the permissions you have given regarding your data.

5. Who will we share this information with?

We are subject to the General Data Protection Regulation Act 2018.  Manna will only ever share the minimum amount of data necessary and only share information when it is essential to do so.  Information will be shared with the following

•Manna volunteers so that they can determine the client’s needs and deliver the required food parcel

•Other similar organisations if Manna are unable to fulfil the request

•Other statutory organisations under extraordinary circumstances and with the knowledge of the referrers. 

In the case of safeguarding concerns information will be shared in line with Manna Safeguarding policy and appropriate legislation.

6. How do we protect your information?

We follow the Information Commissioner’s Office’s recommendations for our own data security. Any online donations are protected by the payment processor we use who have their own security measures to keep your personal banking details safe, including firewalls and data encryption. Their Privacy policy can be found on their website.,

7. What rights do you have to access, change or remove your information?

You have the right to receive a copy of the information that we have collected from or about you. We will consider any amendments you may suggest and any inaccurate personal data will be rectified or destroyed. We are focused on making your experience of Manna as positive as possible, and to keep any data we collect as accurate as reasonably possible.

You have the right to access and amend or ask us to remove your personal information at any time and if you wish to do so:

- please email us at

- call us on 07458 302335 or

- write to us at PO Box 682, Staines, Middx.  TW18 9HS


What Are Cookies?

When you use and access our website, we place a limited number of cookie files in your web browser for the following purposes:

  • To enable certain functions of the Service
  • To provide analytics

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

How We Use Cookies

We use persistent cookies on the website that provide different functions:

  • Essential cookies. We use cookies to remember information that changes the way the website behaves or looks, primarily storing User Preferences on the Service.
  • Analytics cookies. We use analytics cookies to track information on how the website is used so that we can make improvements. We may also use analytics cookies to test new pages, features or new functionality of the website to see how our users react to them.

Your Choices Regarding Cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

9. External links

If using our website, it may contain links to other sites at which your personal information is collected. When following a link to another site, the collection and use of your personal information is controlled by the privacy policy of that site. We do not accept any responsibility or liability for the privacy policies of external websites and your use of external websites is at your own risk.

All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.

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