1. What information do we gather?
As a referrer or client who has been referred to Manna you will be asked to provide us with personal information such as your name, address, telephone number and email address when you contact us or are referred to us.
This information is collected for internal administrative purposes only and will only be passed to another organisation in exceptional circumstances, such as a safeguarding concern.
Manna will treat your data with the strictest confidence and have put in place both physical and online measures to maintain its security. This confidence will be maintained, with the exception of any safeguarding issues where a significant risk of serious harm has been identified against you or someone else. In this instance, we may have to pass on relevant data to third parties such as the emergency services.
3. Donation details
Manna will hold individual’s banking details in the case of standing orders and Gift Aid registration. This enables us to monitor our income. Banking details around one-off gifts, or donations will also be kept on record. In both instances we will also use your details to send you an acknowledgement of your donation.
4. How do we use your information?
We use your personal data to allow us to do several things.
a) It allows us to keep you up to date with the relevant work of Manna.
b) Having your data benefits Manna financially as we can claim gift aid (an extra 25%) on some donations/gifts.
c) It allows us to keep track of your wishes and the permissions you have given regarding your data.
5. Who will we share this information with?
We are subject to the General Data Protection Regulation Act 2018. Manna will only ever share the minimum amount of data necessary and only share information when it is essential to do so. Information will be shared with the following
•Manna volunteers so that they can determine the client’s needs and deliver the required food parcel
•Other similar organisations if Manna are unable to fulfil the request
•Other statutory organisations under extraordinary circumstances and with the knowledge of the referrers.
In the case of safeguarding concerns information will be shared in line with Manna Safeguarding policy and appropriate legislation.
6. How do we protect your information?
7. What rights do you have to access, change or remove your information?
You have the right to receive a copy of the information that we have collected from or about you. We will consider any amendments you may suggest and any inaccurate personal data will be rectified or destroyed. We are focused on making your experience of Manna as positive as possible, and to keep any data we collect as accurate as reasonably possible.
You have the right to access and amend or ask us to remove your personal information at any time and if you wish to do so:
- please email us at firstname.lastname@example.org
- call us on 07458 302335 or
- write to us at PO Box 682, Staines, Middx. TW18 9HS
What Are Cookies?
When you use and access our website, we place a limited number of cookie files in your web browser for the following purposes:
- To enable certain functions of the Service
- To provide analytics
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
We use persistent cookies on the website that provide different functions:
- Analytics cookies. We use analytics cookies to track information on how the website is used so that we can make improvements. We may also use analytics cookies to test new pages, features or new functionality of the website to see how our users react to them.
Your Choices Regarding Cookies
9. External links
All information is correct at the time of publication. We reserve the right to make alterations should circumstances require it.